We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We will send each item as soon as it's available to be shipped, therefore items may arrive separately.
For international shipping we will not charge you if the order total is over $200, otherwise there is a $20 fee.
For shipping to New Zealand we will not charge you if the order total is over $150, otherwise there is a $15 fee.
For shipping in Australia we will not charge you if the order total is over $100, otherwise there is a $5 fee.
Please allow extra time for shipping at busy times of year, such as Christmas and Valentines Day.
If you would like to exchange your item for another colour or size we ask that you contact us at firstname.lastname@example.org to organise the return of your original item. In the meantime you can place a new order.
This will guarantee that the size/colour of the product you want is definitely in stock and will be sent to you without delay.
You may return most new, unopened items within 30 days of delivery for a full refund. We will refund the amount you paid when you purchased the item(s). Please note that sale items cannot be returned.
We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.
All returned items are your responsibility until they reach our warehouse in Australia - so make sure you re-package your item(s) properly. We are not responsible for any items that are returned to us by mistake or without prior communication from you.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at email@example.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.